Answers to Frequently Asked Questions

Click below to find the answers to frequently asked questions on our naturopathic remedies and natural remedies.







Adult Dermatitis Relief and Scalp Therapy

Baby Eczema Relief

Breathe with Ease

Cold and Canker Relief

Cold and Flu Fighter for Adults

Cradle Cap Comfort

Heartburn Relief

Kids Cold and Flu Fighter

Massage Oils

Menopause Relief

Pregnancy Comfort and Sleeplessness during Pregnancy

Pregnancy Nausea

Pregnancy Rash Relief

Psoriasis

Rosacea Relief

Sleep with Ease and Snoring

Thrush Relief

Can I buy Kopec Naturals in a store near me?

We are working on bringing Kopec Naturals to a store near you and have a number of retail locations and distributors to choose from. Until Kopec Naturals is available in most locations we offer a variety of shipping options at a discounted rate.

Do you ship overnight?

Yes, we offer a number of shipping options to provide you with the fastest, most affordable shipping. Shopping online should not be about the shipping costs. Please be aware that FedEx does not factor in Saturday and Sunday in their delivery count.

I have allergies and I am concerned about whether I can use your products.

We are happy to send you a free sample of certain products to test on your skin for sensitivities, and we are happy to answer any questions you might have, by phone or email. Please take note that a sample of our product is only intended to run a skin test, it is not intended to determine results. A number of our products require frequent use over a week to several weeks to clear chronic conditions. Please send an email if you would like more information and to request a sample.

I am on prescription medication and I want to know if I can use your products?

Topical treatments known as transdermal remedies are ingested through the skin, they are not swallowed and are not ingested through the digestive system. There is less likely of a chance to interfere with what you are taking, although some essential oils cannot be used during certain conditions. To be sure check the product description before making your decision. Consult with your doctor to be absolutely sure.

A number of your products state to avoid using Sodium Lauryl Sulfate. Why?

Sodium Lauryl or Laureth Sulfate, SLS, is one of the more common skin irritants, even in natural form. It is been determined that even a fair number of skin conditions are ascerbated by SLS, if not caused by a sensitivity to SLS. We strongly recommend even if you do not have a sensitivity to SLS that you refrain from using it on your skin while your skin is healing.

What is your return policy?

Returns and exchanges are on a case by case, pre-approved basis by contacting us at returns@kopecnaturals.com You must contact us before you ship the product back to us. If your request is approved we will request the item be shipped backed to us with your receipt within 30 days of your purchase. Shipping charges for returns and exchanged items will be the purchaser's responsibility. There will be a 15% restocking/handling fee subtracted from your refund for returned items. We do not issue credit back to your credit card account nor Paypal account, a refund check will be issued within 30 days should your return be approved. Should you have any questions, please email us before making a purchase. Because so many of our customers get results before finishing the bottle or jar, our current return and exchange policy helps us keep our prices affordable for you.

Kopec Naturals will not be held responsible for returned items which have been damaged or broken in shipment due to inadequate packing. An additional fee will be subtracted from your refund due to inadequate packing.

If you receive a product which has been damaged in shipment or shipped in error, please contact us immediately at (972)890-5921 or admin@kopecnaturals and we will promptly rectify the situation at no shipping cost to you.

For additional questions and comments, please email Laura Kopec directly at lkopec@kopecnaturals.com Due to a high volume of questions, please allow 24 to 48 hours for a response.